How Has NPS Evolved And How Can You Boost Growth To Achieve More With Less Effort?
Are you prepared for the future of Customer Experience? In a rapidly evolving landscape, businesses must adapt and embrace new approaches to stay ahead of the curve. It’s time to move beyond tracking NPS scores and focus on enabling behavior that drives growth. Welcome to Net Promoter 3.0, a revolutionary concept that aims to achieve more growth with less effort.
The Evolution of NPS:
Back in 2003, the Net Promoter System was introduced to measure how effectively brands turned customers into advocates. However, as its popularity surged, NPS started to be manipulated and misused, shifting the focus from inspiring teams to deliver exceptional experiences.
Net Promoter 3.0 – Earned Growth:
At the heart of this transformation lies the earned growth rate, a metric that quantifies revenue growth generated by returning customers and their referrals. To calculate this rate, companies must implement systems that gather data on costs and revenues for each customer over time. Additionally, they must inquire why new customers made their purchase, distinguishing between “earned” and “bought” customers.
The Power of Earned Growth:
Earned growth rates serve as a powerful indicator of customer loyalty’s impact and demonstrate the ROI in improved customer service. It’s a tangible measurement that showcases the connection between exceptional customer experiences and business success.
Preparing for the Customer Experience of the Future:
The future of Customer Experience has moved to a new level, and it’s crucial to ensure that your program evolves beyond scores to turn improved customer experiences into sustainable growth.
Feedback ASAP’s One Solution:
Enter Feedback ASAP’s One Solution, your key to an improvement system that enables action and drives earned growth. This comprehensive program enhances various facets of your business and identifies opportunities for improvement at every level.
One Solution in Action:
One Solution equips you with the tools to take action, witness the impact, and achieve results ASAP. With a single dashboard view of all your essential CX program stats, data, and actions, you’ll be able to drill down into information without the hassle of switching between reports, data sources, or platforms.
Our Partnership in Growth:
We don’t just offer a solution; we become your partner in growth. We lead the implementation, ensure its success, engage everyone positively, and remain proactive in guiding the program to stay sharp and effective.
The Feedback ASAP Difference:
That’s the Feedback ASAP difference – the best solution, the best tools, a talented team to lead the program, an unwavering focus on YOUR growth and results, and a commitment to helping your teams be amazing so your customers can’t help but love you.
Conclusion:
Now, with Feedback ASAP, you’re truly ready for the future of Customer Experience! Embrace Net Promoter 3.0 and unlock the potential for more growth with less effort in the ever-evolving world of customer service.
