We Go Above and Beyond.

Phase one is to gain an in-depth understanding of the current status of your CX. Don’t worry! We’ve seen it all, and we’re fully equipped with the right processes, experts and solutions to start your CX from scratch or to take your current CX strategy to a whole new level. That’s why our first phase is an CX Program Health Check and Assessment to align the program to your strategy and fully tailor it to your values and scenarios. We do this using industry benchmarking and team workshops. The information gathered and analysed from phase one is crucial for your CX success.

Phase 3: Training

Phase three is testing and training. Feedback ASAP provides expert support to your business every step of the way to maximise engagement from your senior leadership team to your store managers. We know personal communication is imperative when implementing a successful CX program, so although the data and information is extremely important, we put communication at the top. It makes your life a lot easier if we take charge of support for your leaders and managers, particularly while they get use to the new portal.

While we finalise your CX design and frame up your individualised program portal. Our team works closely with your teams to get maximum understanding and buy-in. We need to build team confidence in why this matter? How to use it the right way? What’s in it for me? So the program touches all departments and teams, so they understand how powerful this solution can be for their own KPIs. We set your whole business up for success.