Our Team.
This is what sets us apart from the rest.
We are here to go on this journey with you. We focus on the right actions to get the improvements your business needs to grow. Take a look at our team.
Your Feedback ASAP Team
Phil Prosser
Phil Prosser is the Founder and CEO of Feedback ASAP. He has over 25 years of experience in CX, working across 74 countries with over 300 clients. Phil’s expertise in CX is second to none. Prior to founding Feedback ASAP, he served as the Founder & CEO of GAPbuster Worldwide from 1994 to 2009, where he led the company to become the world’s largest mystery shopping company with 250K mystery shoppers globally.
Feedback ASAP is the realisation of Phil’s unwavering passion for fostering people improvement.
Karen Downes is our General Manager of Client Development. Karen has a wealth of experience and leadership in Operations and Learning & Development across diverse industries such as retail, veterinary services, hospitality, and healthcare, Karen’s expertise spans Australia, New Zealand, and the USA.
Karen’s role involves integrating our action habits and improvement system, all while providing comprehensive training to your teams, ensuring the optimization of ROI and results.
Julian Barton is our Executive GM with a flair for global sales management. He’s worked with online health providers, government, health insurers, and even the brainy folks at universities. Julian brings over 17 years CX expertise to the table.
Introducing Jip Inglis, our VP of Account Management, based in Atlanta, Georgia. With a wealth of experience as a strategic marketing expert, Jip has worked as a brand manager for big brands like P&G, Coca-Cola, Dole Foods, and JWT advertising.
Jip brings a strategic and analytical focus to the table. He’s all about driving informed and systematic growth, making sure we’re not just keeping up but staying ahead in the dynamic US market.
Charlie Yao is our Chief Technology Officer (CTO). Charlie brings extensive experience and leadership in technology across a range of industries, including market research, financial services, telecommunications, wagering, and automotive. With a strong emphasis on governance, design authority, and maximizing ROI, Charlie is at the forefront of our technological innovation.
Client Services Manager.
Karen is an experienced Client Services Manager with a focus and passion for customer feedback, program management, program satisfaction, operational administration, and improving customer experience.
AUSTRALIA
St Kilda Rd Towers
Level 1, 1 Queens Road
Melbourne Victoria 3004
+61 402 533 333 Melbourne
+61 424 613 135 Sydney
20 Morgan Street
Newmarket
Auckland 1023
+64 9871 8010
11175 Cicero Drive
Suite 100
Alpharetta, GA 30022
678-242-5200
contact@feedbackasap.com