CX BEST PRACTICE CHECKLIST

Your Feedback ASAP Team

Phil Prosser

Feedback ASAP Founder & CEO.

Phil Prosser is the Founder and CEO of Feedback ASAP. He has over 25 years of experience in CX, working across 74 countries with over 300 clients. Phil’s expertise in CX is second to none. Prior to founding Feedback ASAP, he served as the Founder & CEO of GAPbuster Worldwide from 1994 to 2009, where he led the company to become the world’s largest mystery shopping company with 250K mystery shoppers globally.

Feedback ASAP is the realisation of Phil’s unwavering passion for fostering people improvement.

Karen Downes

General Manager of Client Development.

Karen Downes is our General Manager of Client Development. Karen has a wealth of experience and leadership in Operations and Learning & Development across diverse industries such as retail, veterinary services, hospitality, and healthcare, Karen’s expertise spans Australia, New Zealand, and the USA. 

Karen’s role involves integrating our action habits and improvement system, all while providing comprehensive training to your teams, ensuring the optimization of ROI and results.

Julian Barton

Executive GM.

Julian Barton is our Executive GM with a flair for global sales management. He’s worked with online health providers, government, health insurers, and even the brainy folks at universities. Julian brings over 17 years CX expertise to the table.

Jip Inglis

VP of Account Management.

Introducing Jip Inglis, our VP of Account Management, based in Atlanta, Georgia. With a wealth of experience as a strategic marketing expert, Jip has worked as a brand manager for big brands like P&G, Coca-Cola, Dole Foods, and JWT advertising.

Jip brings a strategic and analytical focus to the table. He’s all about driving informed and systematic growth, making sure we’re not just keeping up but staying ahead in the dynamic US market.

Charlie Yao

Chief Technology Officer (CTO).

Charlie Yao is our Chief Technology Officer (CTO). Charlie brings extensive experience and leadership in technology across a range of industries, including market research, financial services, telecommunications, wagering, and automotive. With a strong emphasis on governance, design authority, and maximizing ROI, Charlie is at the forefront of our technological innovation.

Liz Dingle

Chief Marketing Office (CMO).

Meet Liz Dingle, our CMO, stationed in Melbourne. Liz has over 20 years of senior global marketing experience, and has worked in the fashion retail world, collaborating with renowned brands like Marks & Spencer, Kathmandu, and Gazman.

Karen Gardiner

Client Services Manager.

Karen is an experienced Client Services Manager with a focus and passion for customer feedback, program management, program satisfaction, operational administration, and improving customer experience.

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