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Do This to Level Up Your Customer-Experience Management Game
Do This to Level Up Your Customer-Experience Management Game CX has become a lead indicator of performance, change and company culture, but what are the best ways of fueling a passion for it among employees? In February of 2020, Harvard Business Review published an article by Rob Markey that included some of the author’s own research on customer loyalty. […]
Are You Ready For The Future Of CX?
How Has NPS Evolved And How Can You Boost Growth To Achieve More With Less Effort? Are you prepared for the future of Customer Experience? In a rapidly evolving landscape, businesses must adapt and embrace new approaches to stay ahead of the curve. It’s time to move beyond tracking NPS scores and focus on enabling […]
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